Returns & Refunds

What we accept

Tights are a hygiene item, so we don't take returns for a change of mind, for fit, or once they've been worn or washed. We only replace or refund a pair that arrives damaged, faulty, or not what you ordered.

How to make a claim

All of these are required:

1. An unboxing video. One continuous, unedited video that starts with the parcel still sealed, with the shipping label and its order details clearly readable, and shows you opening it and the problem with the tights. Videos with cuts or pauses, or that start after the parcel is open, aren't accepted.
2. Within 48 hours of delivery. Send us a message through the contact form with your order number. We'll reply with where to upload the video. Claims made after 48 hours aren't accepted.
3. Photos of the outer parcel, the shipping label, the inner packaging and the problem.
4. The tights unworn and unwashed, with all their original packaging.

What happens next

• We review every claim. We may ask you to send the pair back before we decide, and we inspect it when it arrives.
• If we approve the claim, we replace the pair, or refund you if we can't.
• If the parcel looks opened, wet or crushed when it arrives, record it, refuse delivery, and tell us. Don't accept a tampered parcel.
• We refuse claims that don't meet these rules, and may refuse future orders from anyone who makes a false claim.

Cancelling

• Unpaid orders cancel on their own after 15 minutes.
• You can cancel a paid order until it ships by contacting us, for a full refund. Once it's shipped, it can't be cancelled.
• If a parcel comes back to us because the address was wrong or nobody accepted it, we refund the order minus the courier charges both ways.

Payment problems

These don't need a video. We sort them out as soon as we see them.

• You paid after your hold ended and we'd sold out: we refund the full amount.
• You paid twice, or paid the wrong amount: don't pay again. Contact us with your UTR and we'll refund the extra, or the whole payment.

How you get your money back

We refund by UPI to the account you paid from, within 7 days of approving the refund.